Cloud for Customer (C4C) 1708 Performance Update 2017

Cloud for Customer (C4C) is a cloud-based solution made for businesses with sales, technical, and marketing operations. This technology can be accessed anytime and anywhere using both your mobile devices. You can also use this solution to gather real-time data and communicate with your entire team to maximize your entire business operation using your fingertips. SAP has released some performance update to make this solution even more beneficial to its existing and future users.

Value-added performance in offline mobile usage and low bandwidth environment

The 1708 introduces the ability to facilitate and compress request payloads. Usually responses are compressed and to further improve its performance, requests that are originally from the client will also be compressed. Consider this as all user provided details such as line items, ticket details as being part of the request payload.

The feature will be activated after the initial 1708 rollout. Request compression will especially be valuable in low bandwidth conditions such as mobile. In offline scenarios for instance, there is a 33% improvement on synchronizing your opportunities on 3G network. Overall, this should help in areas with lower bandwidth and battery usage while using your dedicated mobile devices.

Faster page load performance in cold browser scenario

Just before this upgrade, C4C’s static content like images, JavaScript files and other important assets can be downloaded from the C4C tenant itself and subsequently cached on the local browser. This can also be identified as cold browser, when static cacheable objects have to be retrieved over the network from the C4C server. This can typically happen when a user explicitly deletes the cache or has a setting enabled that automatically deletes browser cache. This can also happen after an upgrade or a hotfix. There are cases that when a user is located far away from the data center from where their office is located, the network latency increases.

Therefore, in 1708, SAP introduces the CDN or Content Delivery Network for static objects. CDN’s work on the principle of delivering content from a server close to a user as with better network peering with local network carriers. If a user is located in Singapore and the tenant data center is in Canada, then, the static content will be delivered out of a server near Sydney with much lower network latency. Please note business content will still be delivered by your original tenant URL and not by the CDN. This works based on the principle of content delivery from a server close to user.

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